

1. Define your brand identity
Your brand identity is the foundation of your communication. It includes :
- Your story : What defines the essence of your business.
- Your values : The principles you want to highlight.
- Your positioning : How you stand out from competitors.
- Your reputation : How the public perceives your brand.
If you struggle to formalize these elements, a communication agency can guide you through the process. A well-defined brand identity helps the creative team design a website that truly represents your business while setting you apart from the competition.
💡 Tip : If you already have branding elements such as a logo, color scheme, or tone of voice, share them to ensure consistency across your website and other marketing materials.
2. Define your website’s primary goal
Every website serves a specific purpose :
- Inform: Provide details about your products or services.
- Sell: Develop an e-commerce platform to boost sales.
- Generate leads: Attract new clients and expand your customer base.
- Enhance brand visibility: Strengthen your brand’s online presence.
Identifying your primary and secondary objectives will help optimize the website’s structure and content accordingly.
💡Example: If your main goal is to sell, your homepage should immediately guide visitors toward the online store. If informing is a secondary goal, you might include links to articles or informational pages.
3. Find inspiration from existing websites
If you’re not familiar with digital design, it may be difficult to visualize what’s possible. Take the time to browse websites from other companies or agency portfolios to identify functionalities and designs that appeal to you.
💡 Why is this important?
It helps the creative team better understand your expectations and tailor the design to your preferences.
4. Map out the customer journey
Your website’s user journey is crucial for engagement and conversions. Ask yourself:
- Which page will visitors land on? Homepage, e-shop, or an information page?
- What path will they follow? Will they go straight to an action (purchase, contact) or navigate through multiple pages?
- When will they have the opportunity to sign up for a newsletter?
Answering these questions will help create a logical website structure that enhances user experience and improves conversions.
5. Define your budget and timeline
For the creative team, understanding your constraints is essential:
- Timeline: How much time do you have for the website’s development? This helps the agency assess the project’s feasibility.
- Budget: Establish a range to define the scope of services and prioritize features accordingly.
💡 Why is this crucial ?
A well-defined budget ensures that the website includes essential features without unexpected costs. For instance, a simple showcase website requires a lower investment than a complex e-commerce platform with multiple integrations.

Be ready for an effective briefing
A clear and well-structured briefing is the key to a successful project. It helps prevent misunderstandings, ensures deadlines are met, and minimizes unexpected costs.
If you need assistance defining your objectives, mapping out the customer journey, or refining your brand identity, our team is here to support you every step of the way.
💬 Contact us today to discuss your project over coffee at our office or directly at your location. Together, let’s turn your website into a true driver of success for your business. 🚀